This seems to be a very common occurrence with many of our customers:
When clicking on a hyperlink in an e-mail, I get this Message : “This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator.”
If you use Outlook 2013 you will get a message like this one:
Your organization’s policies are preventing us from completing this action for you. For more info, please contact your help desk
Follow these steps below for a quick fix.
If you’re using Windows XP:
- Close Outlook
- Open Internet Explorer.
- On the Tools menu, click Internet Options.
- Click the Advanced tab, and then click the Reset button.
- Under Internet programs, verify that the correct e-mail program is selected.
- Click to select the Internet Explorer should check to see whether it is the default browser check box.
- Click Apply, and then click OK.
If you receive a message when Internet Explorer starts telling you that IE is not currently your default browser, click Yes to make it your default.
If you’re using Windows 7 or Vista:
- Close Outlook
- Open Internet Explorer.
- On the Tools menu, click Internet Options.
- Click the Advanced tab, and then click the Reset button.
- On the Programs tab, under Internet programs, click Set Programs, then “Set your Default Programs”, select your e-mail program and click “Set this program as Default”. Repeat for Internet Explorer.
- Click OK and close the dialogs.
You need to set Internet Explorer as default and verify the problem is fixed. If you prefer a different browser, you can set it as default later.
If the above doesn’t help you, we will attempt to manually adjust the registry entries to make the necessary changes.
- Start, click Run, type Regedit in the Open box, and then click OK.
- Browse to HKEY_CURRENT_USER\Software\Classes\.html
- Right click the value for the .html key and select Modify…
- Change the value from “ChromeHTML” to “htmlfile” (or from FireFoxHTML to htmlfile)
- Repeat for .htm, shtml, .xht, .xhtml, .xhtm keys
After making these changes, you will need to restart your computer.